Privacy Policy
This Privacy Policy describes how www.studioardour.com ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or engage with our website.
Our Promise to You
- Hold your data securely
- Share only where you agree
- Use your data to tailor the information we provide and improve our services
- Put you in control by allowing you to update, delete, and access your data
By using this website, making a booking, or submitting a form, you agree to the transfer, storage, and processing of your data as necessary. We will take all reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy. If you do not agree, please do not use our services.
Why We Collect Personal Information & What We Use It For
We collect personal data such as name, email address, phone number, IP address, device information, and any other information submitted through our forms or tracking tools.
We use your data to:
- Respond to enquiries and manage bookings
- Process payments and issue invoices
- Improve our services, communication, and website
- Tailor your experience and marketing (only with your consent)
- Fulfil legal obligations and protect rights and security
Additional Contexts Where Data Is Used:
- Customer Service: To provide assistance or respond to questions.
- Digital Services: To collect usage data through cookies (e.g. IP address, browser type, pages visited).
- Special Categories: If voluntarily shared, we may collect data such as medical needs or dietary preferences.
- Third-Party Information: May include data from partners, referrals, or social platforms with your consent.
- Payment Data: For transactions, including cardholder name, billing address, and card details.
- Device Information: Captured via Microsoft Clarity and Google Analytics.
- Booking Information: Includes name, email, contact, travel preferences, etc.
- Customer Support: Involves contact details and relevant booking information shared when reaching out to us.
Minors
Our site is not intended for individuals under 21. If you believe your child has submitted personal data, please contact us to request deletion.
Marketing & Advertising
We only send marketing communications with your explicit consent.
We may use tools such as:
Opt out of targeted advertising:
Your Rights
If you're a resident of the EEA or California, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion
- Request data transfer (portability)
To exercise these rights, email us at art@studioardour.com.
Cookies
We use cookies to improve site functionality, measure performance, and enhance your browsing experience.
We use:
- Webflow: Session and persistent cookies for functional access
- Google Analytics: For visitor behaviour insights
- Microsoft Clarity: For UX behaviour mapping (heatmaps, session recordings)
You can manage cookies through your browser settings. Blocking cookies may affect site performance.
Do Not Track
We do not currently respond to "Do Not Track" browser signals due to a lack of industry standard.
Changes
We may update this Privacy Policy occasionally. The updated policy will always be posted on this page.
Contact
For questions, concerns, or data access requests:
Studio Ardour Pty Ltd
PostNet Suite #054, Private Bag X9190
V&A Waterfront, Cape Town, 8000
art@studioardour.com
Last updated: December 2025
